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what to do if you break down

Broken down? Here's how to stay safe.

Broken down in the UK? We’ll rescue you, even if you’re not a Member.

Call 0800 88 77 66

Already have European cover, and broken down in Europe? Call 00 800 8877 6655.

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What to do if you break down

Breaking down can be dangerous, particularly if you’re on a motorway. But remember that the hard shoulder is only for emergencies, not for making calls, having a stretch or toilet stops.

If you break down, here’s what to do to stay safe before you call us and while we're on our way.

1. Make sure you’re in a safe place
  • Move your vehicle off the road if possible (watch out for any soft verges).
  • If you're on a motorway and can't turn off at the next exit, pull up onto the hard shoulder. Make sure you stop as far to the left as you can, with the wheels turned to the left.

2. Put your hazard lights on
  • Turn on your hazard warning lights.
  • If it’s dark or foggy, keep your sidelights on too.

3. Stay well away from moving traffic
  • It’s usually safest to get out of your car (using the doors facing away from passing traffic) and wait behind a barrier.
  • If you’re on a motorway, move up the bank if you can.
  • Leave any animals in the car.

4. Wear a reflective jacket
  • Put on a high-vis jacket if you have one.

5. Don’t put a warning triangle on the hard shoulder
  • If you’re on a motorway, it’s not safe to use a warning triangle.
  • If you’re on a road and it’s safe, you can put a warning triangle at least 45m (50 yards) behind your vehicle.

6. Call us on 0800 88 77 66
  • If you need our help, call us or use our app.
  • Don’t attempt even a simple repair if you’re on a motorway.
  • If you don’t have a mobile, walk to an emergency phone on your side of the carriageway. Follow the arrows on the posts at the back of the hard shoulder – the phone is free and connects directly to the police.

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What to do if you break down on a smart motorway

365体育投注网If there’s no hard shoulder, follow these steps instead.

  1. Stop at an emergency refuge area (ERA), motorway service area or leave at the next junction.
  2. If this isn’t possible, try and get the vehicle off the carriageway.
  3. If you have to stop in a traffic lane, turn on your hazard lights as soon as possible.
  4. If you’re in the left-hand lane, and it’s safe to do so, get out of the vehicle on the left-hand (passenger) side and wait behind the barrier.
  5. If you can’t get out, or you’re in another lane and it’s not safe to leave the vehicle, stay in the car with your seatbelt on and dial 999.
  6. If you stop in an ERA, you must use the SOS phone to contact the Regional Control Centre when you stop, and before you leave.

Find out more about smart motorways.

How to keep safe in vulnerable situations

If you have a disability

If you have a disability which would stop you from following our steps if you break down. here's what to do:

  • Keep your seatbelt on
  • Switch on your hazard warning lights
  • Use your phone to call us or the emergency services.

If you feel at risk from another person
  • If you feel at risk, get back into your vehicle using a left-hand door and lock all doors.
  • Leave your vehicle again as soon as you feel this danger has passed.

If you can’t get to the hard shoulder
  • If you're in a live motorway lane, stay in your vehicle unless you can be absolutely sure it's safe to leave it.
  • Put your hazard lights on, keep your seatbelt on and call the emergency services.

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Help us find you faster

  • Our app is the best way to contact us as we can find your exact location using your phone’s GPS.
  • If you don't have the app, look for driver location signs on the motorway.
  • If you use the nearest emergency telephone on the motorway, we'll automatically get your location.


Published: 24 August 2017 | Updated: 6 February 2020 | Author: The AA